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Covid-19 Updates

We hope you're all doing well, we wanted to put up a page were we can keep you in the loop about what's happening here at Valkyrie HQ during these trying times.

 

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Most Recent Update:

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As of today (05/01/21) the UK has begun National Lockdown with stricter rules in place to protect the NHS and general public, shielding is now in effect once again and for us Valkyrie’s this means we have to also shield as best we can to protect our most vulnerable within our home (as we work from home). 

With these firmer restrictions we’re having to minimise our time outside where possible, this means our postal days will unfortunately be reduced down to twice a week from the usual three.


The new shipment days from today onward will be Tuesdays & Fridays, this will be until lockdown restrictions are lifted on shielding and local area tiers are lowered. We hope you all understand that these are necessary steps in protecting ourselves as individuals but also others around us in our local community. 

These are challenging, ever-changing and odd times, we Valkyries are always here should you need to reach out for support, we will do everything in our power to support our wonderful community in any way we can. We are currently developing a Discord server in our spare time for our community and other retailers to join with us and will let you all know when it is available to join.

If you have any concerns, queries, questions about anything or simply wish to chat, you can contact us via any of our social media, main page web chat, or email contactus@valkyrie-rpg.co.uk

We try to respond instantly where possible, our most responsive hours are from 9am - 5:30pm.

For UK Coronavirus updates, restrictions and information please visit: https://www.gov.uk/coronavirus

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Older Updates:

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As of midnight tonight (30/12/20) our local area will be going into tier 4, with these restrictions we’re having to minimise our time outside of home and work (in our case Valkyrie is based out of our home office so it’s not much of a commute). We are actively monitoring the situation as things change and doing our utmost to stay safe. 

At this stage we are going to be continuing with our postage days as the usual Monday, Wednesday and Friday but please be aware this may change. The situation remains fluid as it has throughout the year but we will keep our customers in the loop should we have to temporarily reduce our postage days. 

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As of writing (11/08/2020) the situation in the UK has been progressing for the better for our postage situation!  

Order cut off: To ensure your order is processed and sent out as quickly as possible be sure to get your order in by midnight on Sunday, Tuesday and Thursday.

Delivery Delays: As of the 17th August we will be starting back our three days of postage: Monday, Wednesday & Friday.

If your order is significantly delayed after shipping please of course contact us via Contactus@valkyrie-rpg.co.uk

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As of writing (20/05/20) the UK is still in lock-down but some things have been relaxed. Given this update and news we will be increasing our postage days back up to 2 days per week allowing for faster shipments out you. This will be taking affect as of 25th May onward, and we hope to increase back up to 3 days a week again in the near future.

Order cut off: To ensure your order is processed and sent out as quickly as possible be sure to get your order in by midnight on Mondays and Wednesdays.

Delivery Delays: As with most services in the UK at present the postal service has something of a backlog so please allow extra time for your order to arrive once it has shipped.

If your order is significantly delayed after shipping please of course contact us.

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As of writing (30/04/20) the UK is still in lock-down, with only essential travel permitted. With this in mind, until restrictions are eased we'll be shipping once a week, with a goal to get back to our usual 3 postage runs a week as soon as possible.

 Order cut off: We are currently sending out orders on Thursday mornings cut off is 10am. To ensure your order is processed and sent out as quickly as possible be sure to get your order in by midnight on Wednesday. 

If you have any concerns or quires our DMs are always open on Facebook or you can email us at contactus@valkyrie-rpg.co.uk 

Delivery Delays: As with most services in the UK at present the postal service has something of a backlog so please allow extra time for your order to arrive once it has shipped.

If your order is significantly delayed after shipping please of course contact us.

 

International shipping

(18/05/20) Due to far more issues than usual with international parcels going missing and taking much, much longer than expected even with the disruption we’ve taken the decision to temporarily remove the option for standard international shipping. We’ve adjusted the cost of tracked so it’s not as expensive for our customers but we believe that the additional cost is worth it for peace of mind and to ensure you get your dice safely and with minimal disruption.