If you input your email, full name, or order number used on your order in to the chat window, the bot will automatically update you on your order progress. 

This means the order has been picked, packed, and passed to our postage provider (Royal Mail) and no longer with us.

We know times have been hard on everyone for some time, and that spreading the costs of luxury purchases is important to our customers.

With this in mind, we have set up payment methods to reflect this, we now accept Klarna, Clear Pay, ShopPay & Paypal Pay in 3 finance options.

Once you have paid for your order, we shall hand pick and individually check each dice to ensure they are the best quality before sending them out. Once checked, they are then lovingly packed, we hope you roll many Natural 20's! Then it’s off to the postal raven.

We post 4 days a week between 9am-1pm but please allow 2-3 business days for processing for the order to then be handed to Royal Mail.

If you order says 'fullfilled' then it has been handed to Royal Mail, if it unfulfilled it is yet to be picked and packed.

The 24 hours shipping option is based on 24 hours after your order has been dispatched from us top Royal mail, not from the time the order is placed.

Please consider ordering several days in advance of events or important dates, especially during busy holiday seasons as processing orders can day several days. If you need rush shipping, we advise paying for 24hr shipping options and we'll do our best to help with urgent requests.

Adding a note to your order at checkout will also help us identify if it needs to arrive by a specific date.

(If your order has pre-order items you will receive the entire order once the pre-order items have arrived in our store).

While the Valkyrie’s do their best to ensure each order gets to you in the best condition sometimes Loki does cause some mischief here and there.

If you have a problem with your order, please do not hesitate and get in touch and we’ll resolve them as quickly as possible. However, we can’t be held responsible for any Nat 1's!

All UK orders over £30 qualify for free 2nd class shipping and UK orders over £50 are upgraded to free 48hr tracked shipping.

Upgrade options are available for all tiers of course. If you need your order faster or with more secure shipping 24hr tracked is also available as a paid for option.

Of course!
As standard if multiple orders are going to the same person at the same address we'll combine those orders in order to reduce packaging used (and thus waste!) and the overall cost. We'll of course refund any excess postage paid. 

We have several coupon codes active, some work with other deals and some do not. Please be aware if there is a buy X get Y free offer on or any other automatically added deal they do not work in conjunction with our manual coupon codes. 

• Check the Spelling, Grammar and any symbols or numbers used.
• Entering a manual code is on the proceed to payment page and is not applied automatically.
• Community members wishing to use the community code need to read the description of the Facebook community group page for instructions on how to get your account open to use the code

We offer 4 for 3 on all sets of dice, simply enter the code 4FOR3 at check out.

This offer cannot be used with other discounts or gift cards unfortunately due to technical limitations. It also does not apply to products that are already discounted such as bundles, blind bags, starter sets, horns of dice etc.

We are bringing you dice from other realms made by known manufacturers such as HD, Udixi and so on. All dice are still quality checked the moment they come in and at the time of being picked to ensure only the best dice reach you.

Our own dice are in the Valhalla collection. This collection is for all dice produced (designed and finalised) by ourselves and manufactured by our friends in another realm!

Don’t panic adventurer, if we haven’t covered your question you are always welcome to get in touch and our friendly Valkyries will answer as soon as possible. You can reach us by the ‘Contact Us’ page but the fastest way for a response is by dropping a message on Facebook. This page sends emails to ourContactus@valkyrie-rpg.co.uk.